How your order gets to you, and what happens if something isn't right.

Orders placed before our daily cut-off are picked, packed and posted the same working day. Anything placed after cut-off, or over the weekend, is dispatched the next working day.

You will receive an email confirmation the moment your order leaves the vault, with tracking where applicable.

We ship across the United Kingdom using tracked services. Delivery windows are quoted at checkout based on the service you select.

Higher-value orders are sent on a signed-for service as standard, at no extra cost.

Singles are sleeved, top-loadered and taped shut before being placed inside a rigid mailer. Graded slabs are bubble-wrapped and double-boxed. Sealed product is packed with void fill to prevent movement in transit.

Every parcel leaves our workshop packed the way we would want our own collection to arrive.

We are currently focused on serving UK collectors. If you are outside the UK and want to place an order, get in touch and we will let you know whether we can help.

If something is not right, contact us within a reasonable window of receiving your order and we will make it right. Items must be returned in the condition they arrived in, in their original packaging.

Graded slabs and sealed product are inspected before dispatch and photographed for our records. Refunds are issued to the original payment method once the return has been inspected.

If your parcel arrives damaged, keep the packaging and email us photographs as soon as possible. We will resolve it quickly — either by replacement where stock allows, or a full refund.